Originally posted by asylumvn
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In my personal experience, I have filled the e-request "outside of normal processing times" about 4 times in the last 2 years. I have told there isn't an estimated time for resolution, my case needed extended review, etc etc etc. And still nothing. I'm pending since Sep 2018 at TSC. The last time I spoke with an agent (about 1 month ago), they told me my case was transferred to a local USCIS office in my city for an interview.
The way you can fill an e-request is by submitting your case as "Refugee" or "Other Application", no matters your service center.
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