General query about service requests / calling USCIS

[outsidebones]

I have had issues with my EAD, now my Advance Parole, so I assume the same will happen with my 485

Customer Service can't or wont tell you anything. Waited on several Level 2 call backs, who can't tell you anything.

I created one service request online which was completely ignored. A second raised by customer service was answered with a generic response that they will contact me once i'm procedssed. Being outside of processing times seems to mean nothing.

Infopass appointment is impossiible in New York City, you can't get one. I've considered travelling for one but afraid I'll be given the same awesome service.

Is there anything you can do in any of these processes. I would happily pay extra to figure this all out

[ewilliams]

I have had issues with my EAD, now my Advance Parole, so I assume the same will happen with my 485

Customer Service can't or wont tell you anything. Waited on several Level 2 call backs, who can't tell you anything.

I created one service request online which was completely ignored. A second raised by customer service was answered with a generic response that they will contact me once i'm procedssed. Being outside of processing times seems to mean nothing.

Infopass appointment is impossiible in New York City, you can't get one. I've considered travelling for one but afraid I'll be given the same awesome service.

Is there anything you can do in any of these processes. I would happily pay extra to figure this all out

Get your congressman/woman involved.

[flyforever85]

I have had issues with my EAD, now my Advance Parole, so I assume the same will happen with my 485

Customer Service can't or wont tell you anything. Waited on several Level 2 call backs, who can't tell you anything.

I created one service request online which was completely ignored. A second raised by customer service was answered with a generic response that they will contact me once i'm procedssed. Being outside of processing times seems to mean nothing.

Infopass appointment is impossiible in New York City, you can't get one. I've considered travelling for one but afraid I'll be given the same awesome service.

Is there anything you can do in any of these processes. I would happily pay extra to figure this all out

When I had a problem I went straight to the congress person. Check who they are, pick one. Usually they have a website with a form to fill. State your problem, don't forget details, list documents you can provide if necessary etc. In my case, I got a call from the senator staff after less than 2 hours and after repeating what I wrote they told me that will do their best to help me. And they did.

[outsidebones]

When I had a problem I went straight to the congress person. Check who they are, pick one. Usually they have a website with a form to fill. State your problem, don't forget details, list documents you can provide if necessary etc. In my case, I got a call from the senator staff after less than 2 hours and after repeating what I wrote they told me that will do their best to help me. And they did.

This is really helpful, I'm googling new york state congressman, but getting so much data

Do you have any idea where to look to find this form?

Thanks

[4EVER]

This is really helpful, I'm googling new york state congressman, but getting so much data

Do you have any idea where to look to find this form?

Thanks

Find Your Representative (needs your ZIP code): https://www.house.gov/representative...representative

Once you know who your congressman is, go to his/her official website and look for "Help With A Federal Agency". Example, if you are in the 12th District of NY, your rep would be Carolyn Maloney. This is the link where you can ask her help by printing the form therein: https://maloney.house.gov/services/h...federal-agency.

Good luck!

[Hluu67]

Find Your Representative (needs your ZIP code): https://www.house.gov/representative...representative

Once you know who your congressman is, go to his/her official website and look for "Help With A Federal Agency". Example, if you are in the 12th District of NY, your rep would be Carolyn Maloney. This is the link where you can ask her help by printing the form therein: https://maloney.house.gov/services/h...federal-agency.

Good luck!

How does the congressman help us? My congressman sent the inquiry to USCIS requesting a status on my petition. We have to wait 15 business days for any update. I don?t know how it helps since I was waiting for my interview for 9 months, EAD for almost 4 months and now 15 days for congressman. So much waiting and i feel hopeless.

[cali2018]

How does the congressman help us? My congressman sent the inquiry to USCIS requesting a status on my petition. We have to wait 15 business days for any update. I don?t know how it helps since I was waiting for my interview for 9 months, EAD for almost 4 months and now 15 days for congressman. So much waiting and i feel hopeless.

They force uscis to give an answer if your case is difficult if not they provide an answer for a later time. Your situation is far from hopeless, most people waiting 5 months for EAD now and some offices 2 years for interviews. The EAD auto renews for 6months so you got at least a year to re-worry about the whole issue.

Lots of us 2018 filers would be thrilled with your timeline.

[Hluu67]

They force uscis to give an answer if your case is difficult if not they provide an answer for a later time. Your situation is far from hopeless, most people waiting 5 months for EAD now and some offices 2 years for interviews. The EAD auto renews for 6months so you got at least a year to re-worry about the whole issue.

Lots of us 2018 filers would be thrilled with your timeline.

They can force USCIS? I hope I can hear something soon. I didn't want to ask the congressman how they work but I am curious about that. My case was ready for interview since Oct last year. And my status says At this moment USCIS cannot provide with information....