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How to reopen file:please help

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  • How to reopen file:please help

    Hello
    I just received a denial of notice for my I-765.USCIS said that the denial was because of failure to submit evidence.They told me there is no appeal from this decision,but you may file a motion to reopen or a motion to reconsider.
    Actualy,i did not receive the document requesting me the evidence by mail neither online.
    Can some body tell me please how to get a reopen file
    1/Do i have to full up the form I-290B with the proper fee and send it with the evidence to USCIS?
    2/Can i include it with a letter explaining to them that i did not receive the document for evidence?
    3/How long the processing time takes approximately for an answer or a new decision from USCIS?
    I appreciate your help

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