please help

[santo]

on august 24 i received an email from CRIS about card been ordered for production and to wait for 30days to receive it today i got another email from CRIS with the same but dated on august 27 we ordered the production of your card please help has anyone gone through this or is it a nomal procedure
its a couple of days and not recieved anything in the mail other than that whats the general wait time does getting this mail also a guarantee that it will be sent