Originally posted by Irishoxford
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Thanks for your reply!
I actually have no idea who I was speaking to, she mentioned a service request, I gave her my email address and phone number but did not receive a confirmation about this.
She did not ask for my tracking number and said that only Chicago lockbox can help me as I am not appearing in their system, so basically "wait 30 days so you get a reply and see what's next"...
I will try again tomorrow, we'll see.
This feeling of being "powerless" is frustrating and disturbing, I can't stop thinking about how our situation would be different/easier in France.
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