485 case was approved but

[anderson147]

my I 485 case was approved on 12 03 2019 and i got approved letter but I Never received the green card No card production order so what can i do for next i was called to uscis tree time 。everytime they same answer to me Call them on the phone thirty days later it deosn‘t work

[Irishoxford]

my I 485 case was approved on 01 20 2020 and i got approved letter but I Never received the green card No card production order so what can i do for next i was called to uscis tree time 。everytime they same answer to me Call them on the phone thirty days later it deosn‘t work

Anderson, if you could provide your full timeline, that'll help us figure out a little bit of context.

Also, do you have an account at egov.uscis.gov to see your Case History for your I-485? If you don't have an account, I'd strongly suggest getting one (it'll be part of the solution here.)

[newacct]

You can call USCIS to get an appointment to get an I-551 stamp. That serves as proof of permanent residency, equivalent to a green card for all purposes, for 1 year.