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We are concurrently applying for I-130, I-485-, I-765, and I-131.
My wife has an urgent need to go to her country as her grandfather may pass soon and his doctor advised she come immediately.
Our office does not allow walk-in appointments for emergency advance parole so we called INFOPASS to schedule. They called us back and told us we must first buy a plane ticket and to have the doctor's note in hand before we could schedule an appointment. We told him it's unreasonable to buy a ticket when there is no guarantee of being approved. He finally relented and told us just to get a doctor's note and then to call back to make an appointment.
On the second time, we spoke with a rep who came on the phone and immediately told my wife she wasn't eligible for a travel document without even asking for details. I then spoke with the rep and she asked me for some additional details, claimed she spoke with a supervisor (she wasn't gone long and I could hear dogs barking behind her so I'm pretty sure she wasn't in an office and there was no supervisor) and that my wife isn't eligible to apply for an emergency travel document. I asked her under what guidelines she was not eligible and she said she just wasn't, no details. I had a recent copy of the guidelines in front of me and it seems my wife is absolutely eligible to at least apply and have an interview in the field office (I understand the final decision is made by the office whether to approve or deny). The rep then told me she was busy and had nothing else to say about the reason. She said my wife could fly without a document and try to re-enter. I told her that I'm sure CBP won't let her in knowing she is applying for change of status and she said she doesn't know how they make their decisions and I could call them if I wanted. I then told her (very politely, as I had been the whole time) that I was confused because we already spoke with a rep who said we could have an appointment. She told me he was wrong, was probably a lower rank and that she wouldn't give me any details. I then asked if I could appeal and she hung up on me.
What can we do?
My wife has an urgent need to go to her country as her grandfather may pass soon and his doctor advised she come immediately.
Our office does not allow walk-in appointments for emergency advance parole so we called INFOPASS to schedule. They called us back and told us we must first buy a plane ticket and to have the doctor's note in hand before we could schedule an appointment. We told him it's unreasonable to buy a ticket when there is no guarantee of being approved. He finally relented and told us just to get a doctor's note and then to call back to make an appointment.
On the second time, we spoke with a rep who came on the phone and immediately told my wife she wasn't eligible for a travel document without even asking for details. I then spoke with the rep and she asked me for some additional details, claimed she spoke with a supervisor (she wasn't gone long and I could hear dogs barking behind her so I'm pretty sure she wasn't in an office and there was no supervisor) and that my wife isn't eligible to apply for an emergency travel document. I asked her under what guidelines she was not eligible and she said she just wasn't, no details. I had a recent copy of the guidelines in front of me and it seems my wife is absolutely eligible to at least apply and have an interview in the field office (I understand the final decision is made by the office whether to approve or deny). The rep then told me she was busy and had nothing else to say about the reason. She said my wife could fly without a document and try to re-enter. I told her that I'm sure CBP won't let her in knowing she is applying for change of status and she said she doesn't know how they make their decisions and I could call them if I wanted. I then told her (very politely, as I had been the whole time) that I was confused because we already spoke with a rep who said we could have an appointment. She told me he was wrong, was probably a lower rank and that she wouldn't give me any details. I then asked if I could appeal and she hung up on me.
What can we do?
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