Email or mail civil documents?

[Belinda Mak]

My parents case will be in Montreal and their case number start as MTL. From the website it said I can email documents in

http://travel.state.gov/contenthttps://www.immihelp.com/usa-visas/english/immigrate/immigrant-process/documents/Submit_documents.html

So I emailed all the documents April 1st. I got the check list today that we are missing the documents. I am resending my email again. I just got the reply

"Your assigned embassy or consulate does not participate in the NVC's electronic processing program. Therefore, you cannot submit forms or documents by email. Instead, you should send your documents to us by mail to this address:

National Visa Center
Attn: DR
31 Rochester Ave. Suite 100
Portsmouth, NH 03801-2914

If you have more questions about your case, you can email us at [email protected], or call us at 603-334-0700."

I got two questions:
1) Does that mean they don't accept email civil documents for my case? Should I call?
2) If I have to mail in, I heard that now they accept photocopies, is that true? Or I should still mail originals?

Thanks tons

B

[rayb]

Immigrant packages for processing in Canada cannot be emailed, since the Canadian U.S. consulates are not participating in the conversion of scanned submittal to the NVC.

Your civil documents must be original certified or authenticated versions and postal-mailed to the NVC. The only photocopy document would be a copy of your passport ID page.

--Ray B

My parents case will be in Montreal and their case number start as MTL. From the website it said I can email documents in

http://travel.state.gov/contenthttps://www.immihelp.com/usa-visas/english/immigrate/immigrant-process/documents/Submit_documents.html

So I emailed all the documents April 1st. I got the check list today that we are missing the documents. I am resending my email again. I just got the reply

"Your assigned embassy or consulate does not participate in the NVC's electronic processing program. Therefore, you cannot submit forms or documents by email. Instead, you should send your documents to us by mail to this address:

National Visa Center
Attn: DR
31 Rochester Ave. Suite 100
Portsmouth, NH 03801-2914

If you have more questions about your case, you can email us at [email protected], or call us at 603-334-0700."

I got two questions:
1) Does that mean they don't accept email civil documents for my case? Should I call?
2) If I have to mail in, I heard that now they accept photocopies, is that true? Or I should still mail originals?

Thanks tons

B