Update: Parents' biometrics completed yesterday in Mumbai - quick process, done in 15 min flat. Thanks to one of the posts in this forum earlier, had asked them to carry photographs, which they took. They also took the photo the usual way after completing fingerprinting.
ReleClinic accepted the printout of the IL (earlier they had asked for a copy of the actual letter) - it took a few calls over a few days to get the medical appt scheduled (they were asking parents to call back about this only from 3pm-6pm each day) - they have given the appt date over the phone and a list of docs has been sent via SMS - no confirmation otherwise. They have their medical appt a week from today.
Thanks to all who responded to my questions - this forum has been invaluable getting those answered!
ReleClinic accepted the printout of the IL (earlier they had asked for a copy of the actual letter) - it took a few calls over a few days to get the medical appt scheduled (they were asking parents to call back about this only from 3pm-6pm each day) - they have given the appt date over the phone and a list of docs has been sent via SMS - no confirmation otherwise. They have their medical appt a week from today.
Thanks to all who responded to my questions - this forum has been invaluable getting those answered!
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