grantor1: This is what i did to reschedule:
Hi there,
First and foremost thing is that you can reschedule both appointments (VAC and Consular Interview) from your parents' profile on https://www.ustraveldocs.com/in/en only after the appointment date has passed.
Steps to perform:
1. Create a profile for your parents at https://www.ustraveldocs.com/in/en
2. Then once the original interview date passes, create a support request by emailing at [email protected].
3. You will get a response from the support team in a day or 2 with the instructions to follow.
4. Follow the instructions choosing "All Immigrant or Diversity Visas" on the Visa Category page. You might not see the option to select "Yes" for Category-3 on step 7 (I didn't see this option).
5. If you don't see the above option, then please stop there and don't resume. If you resume, you will only be able to make the VAC appointment. It won't even give you the option to make the Consular appointment.
6. Send a new email to [email protected] explaining your issue (missing category-3 option). Call the support team the same day and they will be able to help you out fix the issue.
I had a lot of hiccups. Every time I'd send a support email they would link it to my very first case(request to reschedule email) and close the case. I had to re-create a lot of support tickets. If your lucky and find a good representative it won't be that painful.
And if you find the option to select "Yes" for Category-3 on step #7, then it will be a breeze for you.
Please do let me know if you have any more questions. Will be more than happy to help!
Good luck!
Hi there,
First and foremost thing is that you can reschedule both appointments (VAC and Consular Interview) from your parents' profile on https://www.ustraveldocs.com/in/en only after the appointment date has passed.
Steps to perform:
1. Create a profile for your parents at https://www.ustraveldocs.com/in/en
2. Then once the original interview date passes, create a support request by emailing at [email protected].
3. You will get a response from the support team in a day or 2 with the instructions to follow.
4. Follow the instructions choosing "All Immigrant or Diversity Visas" on the Visa Category page. You might not see the option to select "Yes" for Category-3 on step 7 (I didn't see this option).
5. If you don't see the above option, then please stop there and don't resume. If you resume, you will only be able to make the VAC appointment. It won't even give you the option to make the Consular appointment.
6. Send a new email to [email protected] explaining your issue (missing category-3 option). Call the support team the same day and they will be able to help you out fix the issue.
I had a lot of hiccups. Every time I'd send a support email they would link it to my very first case(request to reschedule email) and close the case. I had to re-create a lot of support tickets. If your lucky and find a good representative it won't be that painful.
And if you find the option to select "Yes" for Category-3 on step #7, then it will be a breeze for you.
Please do let me know if you have any more questions. Will be more than happy to help!
Good luck!
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