Stuck with CKGS
I'm in a helpless situation with my application. My case is stuck saying that they have missing documentation dated 10/24. After writing them 10 emails and calling them 10 times, one guy from the customer care asked me to send hard copy of the documents to them. It was so ridiculous that after waiting for 10 days, they are saying this. Also they had clearly sent in the missing document email saying that we can send soft copies if we are not sending original copies. I wasted 10 days after emailing them the soft copied and waiting for them to update. Yesterday, I have FedEx them an overnight shipment with the documents which they asked.
I don't know when they would process this. Even I have a India trip coming in second week of December. From what I have understood, the customer care has absolutely no control over these cases. They just buy time sending the same emails again and again. the consulate would not take more than 2 weeks to process the card. If you stay close to NY, I would recommend you to go to their office and check in person. I will probably do that in the third week of Nov if I don't hear back from them.
Originally posted by mohakrao
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I'm in a helpless situation with my application. My case is stuck saying that they have missing documentation dated 10/24. After writing them 10 emails and calling them 10 times, one guy from the customer care asked me to send hard copy of the documents to them. It was so ridiculous that after waiting for 10 days, they are saying this. Also they had clearly sent in the missing document email saying that we can send soft copies if we are not sending original copies. I wasted 10 days after emailing them the soft copied and waiting for them to update. Yesterday, I have FedEx them an overnight shipment with the documents which they asked.
I don't know when they would process this. Even I have a India trip coming in second week of December. From what I have understood, the customer care has absolutely no control over these cases. They just buy time sending the same emails again and again. the consulate would not take more than 2 weeks to process the card. If you stay close to NY, I would recommend you to go to their office and check in person. I will probably do that in the third week of Nov if I don't hear back from them.
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