OCI image upload problem, error message "Some error occurred"

[sharmapr]

When I try to upload my mother's passport size photo, I get the error "Some error occurred"

anyone else facing this problem ? How do I resolve it ?

I tried starting a new application but run into the same message.

[sharmapr]

Any help would be most appreciated.

Any help would be most appreciated.

When I try to upload my mother's passport size photo, I get the error "Some error occurred"

anyone else facing this problem ? How do I resolve it ?

I tried starting a new application but run into the same message.

[Liberty48]

Need more info

When I try to upload my mother's passport size photo, I get the error "Some error occurred"

anyone else facing this problem ? How do I resolve it ?

I tried starting a new application but run into the same message.

What is the format?
What is the size and pixels?
Did you meet the photo upload requirements?