Error "Invalid Request" on VFS site when hitting final submit for new OCI - Minor

[Donald_Trump]

So, I have been hit with my 1st roadblock in finishing an application with VFS. My previous two applications (Renunciation and OCI for another family member) went smoothly.

I am applying OCI for my 2 minor children and I was able to successfully finish application on Indian Govt site and got ARN for both applicants without any issues or troubles.

When I created account on VFS (using 2 separate email IDs) for each of my 2 kids, and filled in all details (I got through different pages of forms properly on VFS site). However, after final submit, where I should have been presented with credit card payment page, I got the attached error. Got the same error with 2 different email IDs

After getting this error below, when I try to do everything again from beginning, I get message saying "Payment in process - You cannot submit another application for 24 hours" I am confused as I didn't put my credit card details because I was not presented with credit card payment page (I made sure to disable adblockers from my browser while doing this).

Has anyone faced the same issue and if yes, how was this resolved. I have already reached out to VFS customer service but given their level of service, I am a bit skeptic on them providing me a resolution. I am stuck here from completing my application.

Any advice would be greatly appreciated.

[uk11]

Similar issue for Reununication Application 3/27 AM. Submission failed at the last step. Opened new session and tried to retrieve incomplete application - message says you are not authorized to perform this operation. Started from scratch for a new application - message says 'Please note as your payment is being processed, you will not be permitted to schedule a fresh application up to 24 hours. Sent an email request to the customer service and waiting. Functionality & UI of the vfs website is pathetic !!!

[Donald_Trump]

uk11 I also experienced the exact same issue on Friday. The reason is “Pay Online” button on final page is not functioning. So if you click “Confirm Application” without payment, you will get that error. You will need to wait for a day and it resets back. You can then go back and retrieve incomplete application and proceed. Don’t click on “Confirm Application” button without credit card payment.

Just to confirm, what payment option did you select in previous step? You can try with money order if you wish. That should most probably work.

[uk11]

Thank you Donald_Trump. I did try again now after seeing your message and it went through. Dropped off @ FedEx.

[Donald_Trump]

Yes, I was also able to make the payment. That "Pay Online" image is very confusing and useless. Wonder why they have put it there. I thought that "pay online" is a button which will take you to payment page after which we will have to click on "Confirm Application" button for final submit.

Thank you Donald_Trump. I did try again now after seeing your message and it went through. Dropped off @ FedEx.