Passport received Damaged from VFS

[Punit Singhi]

I sent my passport for renewal and VFS rejected stating because binding was not correct. When I received my passport back, I definitely see the binding was so loose but why would i send such passport. If you look at the screenshot it is very clear that passport binding is so bad in condition, i recently travelled to India with same passport and definitely it is in good condition. With this passport I can't even get Notarized. Has anyone experienced something like, because i feel my passport got tampered during either at courier or somewhere at VFS.

[Punit Singhi]

Please let me know if anyone has faced such issue

[Donald_Trump]

This is a common issue and complaint. You should video tape your passport packaging before sending to VFS. There's something fishy going on with VFS. You should report this to the Consulate/Embassy of your jurisdiction. It's sad that we have to rely on VFS which has a monopoly and offers a really bad service overall. Whenever I face an issue with VFS, I complain everywhere.