OCI application - incomplete status post submission

[rtippabhotla]

Hi,

I submitted the OCI application for my 5 yr old on May 1st. I got an email today saying this -

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We have "Received" your Application however we are unable to proceed with the application due to the following reasons:

1. Additional documents : SEE REMARKS
2. Photograph : Missing. Photo must be recent 2x2 in plain white background on dark attire, Front Facing (No shadow or disturbance in the background).

Remarks:
Applicants 5 years and above must upload their Signature on first page of application. Please reupload signature on Gov’t website, reprint the existing form and mail your documents to 642 Harrison Street, 2nd Floor San Francisco CA 94107

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For #1 , while submitting the application, I submitted a self-attested declaration that my kid is unable to sign and so we will use the thumbprint. I don't know why still ask to upload the Signature.

For #2, I opted for a photo service while paying, so I did not send the photographs. After submtiting the application, I used the photo upload service and uploaded the photo (and I paid again for photos following this). I don't know why they say the photograph is missing.

Can someone please suggest how to proceed from here ? Should I call their customer care and clarify these things ?

If I had to send the photograph, should it be the same photo that I previously uploaded (or) are they asking for a new photograph because the previous one didn't meet specifications ?

Thanks

[Liberty48]

If the child can write her/his name, ask them to write it. That is the signature. That is what I made my kids do.

The photo is uploaded online and should be affixed/pasted to the application. It should be the same photo. Please read the document checklist and follow it thoroughly.


Here are the instructions from the VFS website.
Photograph & Signature: For detailed specifications - The physical photo must be affixed on the physical application form and the digital photo must be uploaded on the OCI form online. Physical and uploaded photograph must be identical. • The digital signature must also be uploaded online on the OCI portal (only in blue or black ink). Uploaded signature must match with the signature on the physical application form and passport.

[kundu]

Not sure why you used their photo service, when OCI need photo to be uploaded to the government site. It is cheaper to get photo outside than use VFS, just use VFS as courier and avoid any other add-ons. For signature, kid can just put their name, it is not complicated unless some physical issue.