Does anyone know how to report a consulate for bad customer service?

[rezadum]

I know if a business does poorly, you can report them to the BBB. How can you report the consulate?

Consulate General of India
1990 Post Oak Boulevard, Houston, TX 77056

Prithvi - Dec 27, 2010
UNORGANIZED MANAGEMENT. NOT ADEQUATELY STAFFED. GOOD:...

[rezadum]

I've tried to contact the India Consulate of Texas an entire week.

1. It goes to automated machine. After, the machine states there are 2 people ahead of you. By the time it get to you, someone at the consulate picks up the phone and JUST HANGS UP. It happened 5 times already.
...