Issue on getting a copy of DS-260 Confirmation Page/form

[Brill Joane]

My mother went for her interview at the US Embassy Philippines, they didnt allow her to enter the building without a copy of the DS-260 confirmation page, when i submitted the DS-260 i dont remember seeing a confirmation page with a barcode so I was not able to print this. I was told to go to ceac.state.gove and access the DS-260 again then on the very last page the "Next:Confirmation" button was locked where it doesnt even allow me to go to the next page. I called NVC and was told that they do not have access to it anymore as it was already sent to US Embassy Philippines and they do not know why they require for that form when the embassy should be able to just access it and confirm it, they told me that the NVC supervisor will call US Embassy PH and find out why the form is required. I also called the US Embassy PH and they are unable to help me either, they dont understand why the confirmation button was not accesible so they told me to send an email to support-phillipines with the screen shot of the page and they do not have a time frame of when it will be fixed, we cannot wait any longer as this has been stressful for my mother, she travels 4 hours to manila and its stupid that she got turned away for not having the DS-260 confirmation page. I dont know what else to do. How can I get a copy of the DS-260 confirmation page?

[nurulis]

My mother went for her interview at the US Embassy Philippines, they didnt allow her to enter the building without a copy of the DS-260 confirmation page, when i submitted the DS-260 i dont remember seeing a confirmation page with a barcode so I was not able to print this. I was told to go to ceac.state.gove and access the DS-260 again then on the very last page the "Next:Confirmation" button was locked where it doesnt even allow me to go to the next page. I called NVC and was told that they do not have access to it anymore as it was already sent to US Embassy Philippines and they do not know why they require for that form when the embassy should be able to just access it and confirm it, they told me that the NVC supervisor will call US Embassy PH and find out why the form is required. I also called the US Embassy PH and they are unable to help me either, they dont understand why the confirmation button was not accesible so they told me to send an email to support-phillipines with the screen shot of the page and they do not have a time frame of when it will be fixed, we cannot wait any longer as this has been stressful for my mother, she travels 4 hours to manila and its stupid that she got turned away for not having the DS-260 confirmation page. I dont know what else to do. How can I get a copy of the DS-260 confirmation page?

I have the same issue.
My daughter in law has interview for immigration visa in Mumbai on Oct 6, 2017.
I don't know what to do at this point.
Any help?