Getting to USCIS live agent

amirn

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Join Date: Dec 2020

Posts: 1
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#1

Getting to USCIS live agent

12-01-2020, 02:13 PM

Hi,

they implanted new answering system and it’s almost impossible to go to a live agent. I am still waiting for biometric from 2/2020 and wondered if they have estimate when am I going to get it. Any idea how to get to a live agent?

Amir
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ember

Senior Member

Join Date: Apr 2018

Posts: 306
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#2

12-01-2020, 03:33 PM

Go through the check status process - I can’t remember what exactly did it but it took me five tries and over an hour. I have also heard that saying “Infopass” will get you there (wish I’d heard that before I called). Took over a week to get a call back from a Tier 2 officer.

2/20: Received at Chicago lockbox
4/04: We reviewed your biometrics and are processing your case (I-765 & I-485)
4/18: Ready to be scheduled for an interview (No notification, not updated on either site until Aug 27)
4/19: Request to expedite EAD
5/11: Received EAD
6/26: Applied for Advance Parole
8/09: Advance Parole approved
8/29: Scheduled for Interview
10/11: Interview
10/12: RFE on I-130 (misplaced G28)
10/16: Sent new G28
10/19: Approved!
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