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UAE police certificate issues with NVC. Please help!

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  • UAE police certificate issues with NVC. Please help!

    Hi,

    I'm losing my mind and don't know what else to do. My case is sitting at NVC due to a checklist for police certificate from Abu Dhabi where I reside. I sent a police certificate from Abu Dhabi 2 months ago and NVC rejected it saying they need it from the General Police Headquarters in Abu Dhabi. Whereas the issuing office is from Ministry of Interiors. I have spoken to NVC supervisors for more clarification on which office they need it from cus I the reports all come from ministry of interior. I have applied for 3 different certificates and they all look different because of different police stations. The worst part is that they speak little english so it's hard to communicate clearly. I asked an officer and he said they no longer issue the English version police certificates, that we need to do it privately with a translation service. I don't know how to proceed.

    Does anyone know where I can the one that NVC wants? Can anyone attach a format of what they submitted? Should I go to Dubai CID? I don't live in Dubai. What do I do?

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