why is this taking so long

[caregiver]

My bf had interview last week and was told they would call in a week. It has been a Dear Madam:



Thank you for your email inquiry. Your fiancé’s case requires additional administrative processing. As soon as the processing is completed he will be notified.



Regards,



IV Casablanca


week and a day this is the letter i got back. Does this mean it is gonna take a while to process. All the paperwork was perfect and he has clean record. What could be the hold up? any suggestions