belongings were stolen

[immihelp]

I'm trying to help a friend get back to India. He's been here for
10 years. 6 years ago ALL OF HIS BELONGINGS were stolen - all papers,
EVERYTHING! He filed a police report and began trying to get his passport
replaced. He traveled to Houston several times and went through the
process of obtaining a replacement passport. No luck. After calls, faxes,
certified letters, etc. he got NO response. So he went to Chicago. The
same happened. No help. I've personally witnessed him (and me) be given
different stories each time we've gone to Chicago

Basically, he wants to go back to India...except that he's fearful that if
he goes back without a passport he'll be jailed for having been gone
beyond the time he was supposed to and/or because he doesn't have a
passport. If he's jailed he says he'll lose his retirement.

I'm totally confused as to what to do. Chicago requires many things
including 3 things he doesn't have:

1. Photocopy of the passport (first three and last three pages
2. Copy of Pmt Resident Card(both sides) or Employment authorization card
or HI/B1 etc visa
3. Proof of residence

Can someone please help me help him. I've been trying for 2 years. I'm
exhausted!

[immihelp]

Not sure.