All Three Receipt Numbers Don't Work On "Case Status Online"

[MeredithS]

"Validation Error(s)
You must correct the following error(s) before proceeding:

My Case Status does not recognize the receipt number entered. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1-800-375-5283."

Even though we received text message confirmation and three Notice's Of Action. Is this normal and temporary? How should we go about this?

Thanks in advance