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Passport return to post - what to do?

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  • Passport return to post - what to do?

    My mom had a B2 visa interview on November 2nd 2023 and it was approved and passport was sent to Bengaluru.

    Due to health reasons I couldn't collect it in time and now it is sent back to post. Could you please help me understand how can I get my passport back now?

    Should I send my mom to Chennai? I have tried calling their numbers, sending emails but not once I could connect with anyone. I just want to know if my mom can just go to Chennai and collect it. Any help would be greatly appreciated. I am really panicking now.

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