Visitor visa extension Rejection - Incorrect payment information

[krivivek]

Hi,

I had applied for my parents' visa (B2) extension in October and it was rejected stating the payment information was incorrect. I had included a payment of $580 ($290x2) as the application was for my Father and Mother. Then I called the USCIS customer center and they clarified that though both the applicant's information is provided in the same application, it will be only $290 as it is a single application and Biometrics not applicable.

I submitted the application again with the correct payment information ($290) and other documents. But it was again sent back stating it is rejected as the payment information is not correct. But the payment amount has been deducted from my account and USCIS has not enclosed the check along with the documents.

My parents' visa has already expired and this time I'm not sure as to how to proceed as I had submitted all the documents with the correct payment information. Can anyone please help by providing some insight? Should I file as two separate applications? Thanks in advance.

Thanks
Vivek

[jnk]

you need to do one application and one payment of $290 for their visa extension..

Do they have valid I-94? If yes they can stay until their original I-94 expiration date.

Otherwise, For whatever reason their visa extension is rejected best way to leave the country as soon as possible.

https://www.immihelp.com/usa-visitor-visa-extension-denied/