For matters pertaining to a U.S. visa in China, you don’t need to contact the U.S. consulate or embassy. Instead, you can contact their outsourced call center.
Hours of Operation
Monday through Friday – 8 AM to 8 PM – Local China Time as well as Eastern Time in the U.S.
Closed on weekends and Chinese national holidays as observed by the U.S. consulates in China.
Services available in English, Mandarin, and Cantonese.
Contact Information
Phone:
Beijing: +86-10-5679-4700
Chengdu: +86-28-6273-6100
Shanghai: +86-21-5191-5200
Guangzhou: +86-20-8390-9000
Shenyang: +86-24-3166-3400
United States: +1 (703) 665-1986
Make sure to have your passport information available. Otherwise, they can’t help you.
Callers in China can call through their browser. You need to make sure that audio features are enabled on your device.
Chat:
You can chat with customer service online, as well.
Email: [email protected]
Email for Passport Status: [email protected]
Write your passport number in the subject and in the body. Nothing else.
Reporting Fraud: [email protected]
